WSJ: Tipping for Self Checkout
WSJ: Tipping for Self Checkout
People seem to be baffled and rankled by the simplest things.
Prompts to leave 20% at self-checkout machines at airports, stadiums, cookie shops and cafes across the country are rankling consumers already inundated by the proliferation of tip screens. Business owners say the automated cues can significantly increase gratuities and boost staff pay. But the unmanned prompts are leading more customers to question what, exactly, the tips are for.